What I do as a Medical Secretary...

I support private medical practices to fit your requirements, whether just starting up or fully established including practice management, administration, organisation and secretarial duties. I take great pride in my work and understand the importance of confidentiality, GDPR compliance and professionalism. I maintain good interpersonal skills, efficient time-management skills, honesty, discretion and the ability to work independently and remain calm under pressure. I am extremely knowledgeable with DGL software, as well as One Drive, Healthcode, Egress and various other hospital systems.

I offer a range of services within the medical private sector to support your practice and help it grow. These range from telephone minding to invoicing, diary management, proof-reading, queries, medical transcription, email monitoring and more within a paperless set-up. Stationery and printing are provided if required. You can find out more about my services in the section below:

"The two most powerful warriors are patience and time" - Leo Tolstoy

Virtual Medical Secretary Services

  • Diary management of practice
  • Appointment and surgery bookings
  • Transcription and audio typing
  • Proofreading
  • Managing and monitoring queries, emails, telephone calls and messages
  • Efficient responses between consultant and secretary via direct messaging, emails or calls
  • Medicolegal transcription
  • Emailing of correspondence to patients, clinicians and doctors, compliant with GDPR
  • Chasing up reports from hospitals
  • Updating patient details
  • Liaising with medical and non-medical staff
  • Handling various hospital calendar booking systems
  • Invoicing and accounts
  • Updating incoming payments and chasing up debts
  • Obtaining quotes for self-funding surgery
  • Arranging clinics and theatre
  • Oversee the day-to-day management of the practice
  • Liaising with insurance companies and embassies
  • Settling outgoing payments to providers and services
  • Maintaining a paperless system
  • Postage when required
  • Transferring reports, referrals and surgery notes/images onto patients file
  • Working with all aspects of DGL Practice Manager system

About Me - Emma Selby

I have worked as a medical secretary and practice manager for over 15 years in the private sector. During this time, I gained extensive secretarial, administrative and managerial skills including the expansion of practices and training new employees. I thrive in a busy environment while maintaining a calm and patient disposition. I have a friendly nature and am very meticulous with my work, organised and excellent at multi-tasking.

I decided to start up my own virtual assistance service after recognising that I can incorporate my experience and interests into my own business, allowing more time to work for several consultants. I chose to specialise in the private medical sector due to the high demand in this field and as this is where my expertise lies. By offering a virtual medical administrative service with flexible hours, this enables you to save time and money.

Prior to my employment as a medical secretary, I worked as an aesthetician in the clinical beauty industry, which also included administration duties. My passions include dance and I have gained a BTEC National Diploma in Performing Arts. I continue this hobby in my spare time, as well as other pursuits, such as yoga, meditation, holistic therapy and fitness.


Emma was my private medical secretary and practice manager for 10 years. She is without doubt the best medical secretary I have ever had and helped me set up my private practice and create the service that I provide today. Emma is organised and professional and has an outstanding ability to manage time and people. Emma is adept at all of the skills of managing a medical practice. Emma has managed my diary for clinics and operating lists at a number of London private hospitals. She has developed excellent relationships with staff and patients and has always been efficient and organised. She has no problem with multi-tasking managing typing of all the clinic letters, organising clinics and operating lists, medico-legal work and managing and chasing up invoices. I thoroughly recommend her services.

Mr Elliot Sorene MBBS FRCS (Tr & Orth) EDipHS

Consultant Orthopaedic, Hand & Upper Limb Surgeon

I write in support of Emma Selby's Secretarial Practice, with which I have been aligned since 23.10.18. I have only superlatives to describe Emma's business. She is a highly organised practice manager who never leaves a task unfinished. Her communication with patients is second to none and I cannot count the number times patients have paid her compliments.  Emma is very efficient with billing and filing. I am glad I switched to her as she has made redundant the need for physical office space while still providing a personal touch. Emma's Virtual Office deserves to thrive and I am only too happy to recommend her services to colleagues.

Mr Marcus Lee MB BS(Lond) FRCS(Orth)

Consultant Orthopaedic Surgeon, University College Hospital

Emma is responsive and timely in completing the required secretarial work with me. She was keen to learn new ways of doing things even if it was very different from what she is familiar with. I have never had any problems being in contact with her. Highly recommended!


Consultant Gynaecological Endoscopic Surgeon

Emma has very good typing skills and takes pride in her secretarial work, that is of a high standard. She is hard working, polite, professional and responds promptly.

Consultant Orthopaedic Surgeon Hertfordshire

Emma has worked for me as my secretary since 2019. She is a pleasure to work with and is extremely polite, reliable and efficient. Her experience is very helpful and I am sure she will be a good leader when she builds her team.

Mr Akash Patel

Consultant Orthopaedic Surgeon BSc (Hons), MBBS, MRCS, MSc, FRCS

Contact Me

If you wish to discuss my availability, services or rates, please contact me:

Emma Selby
Hertfordshire based
Tel 07961 733 080
Email: emma@emmasvirtualoffice.com

All my services are GDPR compliant and you can view my privacy policy here.